How to prepare your trade-in device

Before you send in your device

Back up and erase your device

• Back up your iPhone >
• Erase your iPhone >
• Unpair and erase your Apple Watch to create a backup >
• For an Android device, back up your data, then erase the device to return it to factory settings.

Suspend cellular service

• If your iPhone or Android device uses a physical SIM card, remove it.
• If your iPhone or Android device uses eSIM, contact your wireless provider to suspend service.
• If you’re trading in a cellular Apple Watch, remove the active cellular plan
.

Before you send in your iPad

Prepare your iPad for trade in and protect your personal information.

Back up and erase your iPad

• Back up your iPad >
• Remove your iPad from your Apple Account device list >
• Erase your iPad >

Suspend cellular service

• If your iPad uses a physical SIM card,
• If your iPad uses eSIM you may have transferred your eSIM using eSIM Quick Transfer during the setup of your new iPad. If not, contact your wireless provider to transfer the eSIM to the new device or suspend service if needed.

Back up your MacBook and erase all content and settings to prepare your device for trade in and to protect your personal information.